http://www.examiner.com/x-15075-Customer-Service-Examiner?cid=exrss-Customer-Service-Examiner en-us Sun, 22 Nov 2009 18:50:23 -0700 Thu, 01 Oct 2009 08:33:48 -0700 BlogCFC http://blogs.law.harvard.edu/tech/rss http://www.examiner.com/x-15075-Customer-Service-Examiner~y2009m10d1-Proven-tips-to-turn-complaints-into-profits?cid=exrss-Customer-Service-Examiner Your companie's best friend?Angry customers can seem like our worst nightmare. But, if you handle them right, they can be your company's best friend. Because when you do listen to angry customers, you get a lot in return.Complaining customers often h... customer complaints customer service Thu, 01 Oct 2009 08:33:48 -0700 http://www.examiner.com/x-15075-Customer-Service-Examiner~y2009m10d1-Proven-tips-to-turn-complaints-into-profits?cid=exrss-Customer-Service-Examiner http://www.examiner.com/x-15075-Customer-Service-Examiner~y2009m7d6-Social-media-community-helps-Twitter-deliver-customer-service-during-crisis?cid=exrss-Customer-Service-Examiner Yesterday Twitter was rocked and the world of social media shook. The official story says human error caused thousands of unplanned (and inappropriate) account suspensions on Twitter. But the social media community is still buzzing with rumors of an ... Mon, 06 Jul 2009 08:13:53 -0700 http://www.examiner.com/x-15075-Customer-Service-Examiner~y2009m7d6-Social-media-community-helps-Twitter-deliver-customer-service-during-crisis?cid=exrss-Customer-Service-Examiner http://www.examiner.com/x-15075-Customer-Service-Examiner~y2009m7d2-Is-airline-customer-service-getting-better-or-worse?cid=exrss-Customer-Service-Examiner  Two of the USA's major customer service studies seem to be telling us completely different stories.In May, the University of Michigan released their ACSI customer satisfaction 2009 Q1 scores for the airline industry. And they looked positive. P... Thu, 02 Jul 2009 15:48:55 -0700 http://www.examiner.com/x-15075-Customer-Service-Examiner~y2009m7d2-Is-airline-customer-service-getting-better-or-worse?cid=exrss-Customer-Service-Examiner http://www.examiner.com/x-15075-Customer-Service-Examiner~y2009m7d2-Use-the-Customer-Loyalty-Formula-to-keep-customers-coming-back?cid=exrss-Customer-Service-Examiner  According to a recent study, many big consumer brands are losing their loyal customers. It revealed that 52% of highly loyal consumers either reduced their loyalty or defected completely from the brands in the study. Further, only 4 out 10 bran... Thu, 02 Jul 2009 10:30:18 -0700 http://www.examiner.com/x-15075-Customer-Service-Examiner~y2009m7d2-Use-the-Customer-Loyalty-Formula-to-keep-customers-coming-back?cid=exrss-Customer-Service-Examiner